Articles on: Troubleshooting
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How To Take A Screenshot

Windows



On Windows, you may press the WINDOWS + PrtScrn keys simultaneously on your keyboard.

The Windows button is also known as the Start button.



The image will then be saved into the Images > Screenshots folder.



No PrtScrn Button on Your Keyboard?



On the latest Windows update, you can press WINDOWS + SHIFT + S and then draw a square with the mouse around the object you want to screenshot.

Then insert the screenshot in the chat or in your email program with CTRL + V.

Mac



On Mac, press CMD + SHIFT + 3 on your keyboard to take a screenshot.



The file is stored onto your desktop, where you can send it to us by email, or insert it in the chat with CMD + V.

Phones



iOS



Depending on the phone model:

Hold POWER + VOLUME UP at the same time; or

Hold POWER + HOME at the same time.

Android



Depending on the phone model:

Hold down POWER + VOLUME DOWN at the same time; or

Hold POWER + VOLUME UP at the same time; or

Hold down POWER and select the option Take A Screenshot; or

Open the App Switcher and select Take A Screenshot.

Updated on: 05/10/2021

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